Metso Opening Its Largest Service Center

Metso has opened its largest global service center in Karratha, Western Australia. The center supports the growing demand of customers’ needs, delivering more sustainable, state-of-the-art services.

Located in Pilbara--a top supplier of iron ore and lithium--the center serves mining and aggregates customers with comprehensive maintenance and repair solutions. 

“The opening of the new center is an important milestone and further proof of our commitment to accelerate strategic investments in serving customers from pit to port,” said Sami Takaluoma, president, services business area, Metso. “Strengthening our presence to offer increased productivity, shorter lead times, and environmental advantages, will allow us to take service capabilities and customer experience to the next level.”

The Karratha Service Center spans a 35,000-sq-m area, including a workshop covering 5,000 sq m. Equipped with advanced amenities such as high-capacity cranes, CNC machines, a heat treatment furnace, welding facilities, and assembly stations, this center has received significant customer support. The center will be able to service a wide range of heavy mining equipment, including crushers, screens, mills, HIG mills, HPGRs, and car dumpers, among others.

The center also contributes to customers' sustainability goals. By extending the operating life of assets, increasing energy and water efficiency, and minimizing plant downtime, Metso helps customers in achieving their environmental and safety objectives. Further, by reducing the need for long-haul freight between Perth and the Pilbara region, the center reduces carbon emissions and offers faster access to critical spare parts. This not only benefits the environment but also enhances operational efficiency.

Strategic Investment Enabling Industry-Leading Services 

“This is a long-term and significant commitment to the Pilbara region and the communities here,” said Stuart Sneyd, president, Asia Pacific, Metso. “We are extremely pleased that our local customers are already expressing considerable interest and confidence in our services. Metso has a significant installed base of equipment and a strong reputation in Asia Pacific; every day over 900 processing plants rely on Metso’s technology. By utilizing Metso’s service know-how and expertise, genuine parts, exact materials, and OEM specifications, customers will achieve significant business and sustainability benefits.”

The Karratha Service Center features a dedicated training facility, offering tailored programs to enhance the technical expertise of mining professionals. The center will provide long-term stable employment to skilled personnel from the local communities, including trades, service engineers, and experts. An apprenticeship program targeting the local community is also planned for the center. In Asia Pacific alone, Metso contributes to the creation of more than 1,250 jobs, which will be further strengthened with the opening of the Karratha Service Centre.