Cemex Develops Generative AI Tool for Building Materials Industry

The new AI tool uses Microsoft technology.

May 23, 2024

1 Min Read
Cemex develops new AI tool for customer service
The new AI tool offers a more superior customer service experience.Userba011d64_201/iStock/Getty Images Plus via Getty Images

Cemex has come out with the first generative Artificial Intelligence (AI) tool of its kind in the building material industry, transforming how the salesforce interacts with clients by providing real-time support for superior customer experience.

This tool is an advanced knowledge assistant using Microsoft’s artificial intelligence and trained with Cemex's product information and expertise in construction regulations. Built on a robust data management system, it offers tailored solutions to diverse project requirements while providing accurate information about expected behaviors and needs.

“Digital transformation is a top priority at Cemex, as we are continually looking for new digital solutions to innovate and drive more efficient, sustainable, and safer construction projects for our customers,” said Fernando A. González, CEO of Cemex. "We strongly believe that Generative AI serves as a key differentiator in our business, giving customers a unique experience and memorable experience that embodies our company’s identity."

The new AI tool was built by Cemex's Data Science team and the scale of Azure OpenAI Service. It is deployed through Microsoft Teams and is accessible from any internet-enabled device, ensuring replicability across all of Cemex’s global operations.

This project is part of Cemex’s Digital Forward initiative, which encompasses the company’s digital innovation efforts in its commercial offering, supply chain, back-office processes, and manufacturing. Cemex evolves to meet its customer’s needs with digital innovation, makes its processes more efficient, provides a superior experience for its workforce, and supports the company’s aggressive decarbonization roadmap.

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