Matt Osborne has been appointed director of customer relations at Vecoplan LLC.

In his new position, Osborne is charged with reengaging older customers in dialogue to determine, develop, and implement best practices for all interactions between Vecoplan staff and the people they serve.

His initial focus will be the expansion of Vecoplan’s factory-certified parts program, through the evolution of their “constant improvements in service initiative”. The plan depends on absolute quality of information communicated, product accuracy, cost competiveness, and timely delivery. Acting as a liaison, Osborne will facilitate communication and cooperation between Vecoplan customers and Vecoplan’s parts and service team. He will begin by reaching out to Vecoplan customers that have not been heard from in a while.

Osborne initiated the successful Vecoplan-Roadshow in his former role as a regional sales manager in Vecoplan’s Mobile Div. During this time he demonstrated a talent for listening to end users of Vecoplan machinery, gleaning insights and implementing programs to increase customer satisfaction.

Prior to joining Vecoplan, Osborne was city manager at DR Horton, America’s largest new homebuilder, in Greensboro, NC, where he managed day-to-day operations, coordinating the activities of sales, construction, customer service, acquisitions, and administration. He also brings 11 years of sales experience to his new position.

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