In order to minimize downtime, Rotex offers express part service, ensuring that all in-stock parts orders received by 1:30pm ET, Monday through Friday will receive same-day shipping from strategic distribution centers located worldwide.
Parts included in this service range from mesh cleaning balls, connector sleeves, to screen tension clips. Rotex offers genuine OEM parts, ensuring optimal screening performance and preventing machine failure caused by sub-standard, generic replacement parts. All parts, including screens and fabricated items (such as top covers and screen frames), are specifically engineered for Rotex screeners and their unique applications, increasing equipment life and operating efficiency.
For after-hour emergencies, Rotex offers a staffed 24-hour emergency parts line: 513-591-5375. Anytime, day, or night Rotex customers are assured that the right part will be shipped.
Rotex’s staff of highly-qualified parts and services professionals is available to answer any screener related question by phone at 513-591-5375 or by emailing [email protected]. Rotex experts are also on hand for on-site technical and operation training and service, as well as for online operation and maintenance training.
In addition to express parts service, Rotex offers machine refurbishment and rebuild services for upgrading existing Rotex machinery or as a lower cost alternative to purchasing a brand-new screener. Refurbishment services include a thorough multi-point inspection of all machine components, an accurate cost estimator prior to starting work, replacement or reconditioning of all major machine components, and upgrades with the latest screening technologies. All work is guaranteed by a full, one-year warranty.
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