The use of factory-trained, OSHA- and MSHA-certified experts for maintenance of bulk handling systems has taken another step forward as Martin Engineering establishes its newest Mr. Blade territory, serving the Mid-Atlantic region of the US.
Introduced in 2015, the network is a factory-direct service program, delivering replacement belt cleaner blades, air cannon valves, and other Martin products, specified and custom-fitted on-site and installed free of charge. Further, Martin service technicians will replace the main frame and tensioner of any belt cleaner as needed--also at no charge--as part of the Mr. Blade service relationship.
Martin assures accurately-sized and professionally installed replacement blades that are matched to the specific application, providing optimum cleaning performance and service life. The company ensures customer satisfaction with its Forever Guarantee, which specifies that users will experience better cleaning, longer service life, and lowest cost of ownership.
Initial targets for the new territory will be facilities producing or handling sand, aggregate, or cement. “Plants in just about every industry are being asked to do more with limited resources,” explained senior customer support specialist Marty Smith. “Maintenance personnel often don’t have the time or training to safely and efficiently perform belt cleaner inspections or air cannon service when needed. Customers really appreciate having a dedicated technician who makes regular visits, so employees can focus on core business activities. Their conveyors become one less thing they have to worry about.”
National sales manager for wear components Alan Highton agreed. “Shifting the responsibility to a trusted partner through this kind of service relationship is one way that bulk handlers can continue to streamline their operations, improving the performance and safety of their bulk handling systems at the same time. Unlike most suppliers, we have chosen not to use third-party service providers, who typically don’t have the specific expertise to optimize these systems.”