Endress+Hauser improves its customers’ existing support experience with My Tech Support Portal. In addition to phone support, the My Tech Support Portal offers customers 24/7 access to a growing knowledge base on Endress+Hauser instrumentation and applications, along with the ability to create and manage support and service cases online.
Customers can benefit from Endress+Hauser's growing database of knowledge and extensive service expertise from actual support cases. My Tech Support provides immediate access to articles on diagnostics and troubleshooting, and on product and application know-how, such as service operations. Simply log-in, describe the issue, and access the knowledge database for an immediate solution.
If a case hasn’t been documented yet, enter it as a new one. The case will be handled by a support expert. In the event of an incident or unexpected downtime, My Tech Support opens a digital communication channel so customers can enjoy an improved digital experience.
These My Tech Support features and benefits help optimize instrumentation performance over the entire lifecycle, minimize downtime, and reduce maintenance efforts. Support is fast, easy and available online at any time.
• Easily log in to solve your issue by working with our technical support experts
• Open a support case directly in the portal and monitor its status and history
• Utilize 24/7 access to a growing number of Endress+Hauser knowledge articles
• Explain the issue and receive a documented resolution
For more information on My Tech Support, visit https://eh.digital/my_tech_support_us.