LG Chem Opens Customer Solution Center for North America

LG Chem has opened a new customer solution (CS) center dedicated to providing support to its customers across North America.

Located in Ravenna, OH, the new CS center will offer comprehensive technical solutions for product development, quality improvement, and productivity enhancement for LG Chem's customers and suppliers.

"We believe our customers are at the core of our business," said Shin Hak-Cheol, CEO of LG Chem. "We are committed to improving, inspiring, and transforming the lives of our customers in every possible way."

LG Chem has been building the center since September 2021 with an investment of about KRW 70 billion (USD $52.5 million. The three-story building is 8,300 square meters and equipped with mass-production extrusion and injection machinery. LG Chem plans to strengthen its presence in the North American market through synergies with its acrylonitrile butadiene styrene (ABS) compound plant, which began full-scale operation in Ohio in May.

The North American market, which accounts for 10% of global ABS demand, has a low self-sufficiency rate and a strong preference for local companies and products. In particular, due to growth in the automotive and building materials industries, there is a steadily increasing demand for high-value ABS, known for its exceptional heat and weather resistance.

Ohio's advantages in logistics and transportation and proximity to LG Chem's major ABS customers make it a strategically favorable location for LG Chem to expand its presence in the North American region and strengthen its customer responsiveness.

LG Chem has CS centers across four countries/regions: Korea (Osan), China (Huadong, Huainan), Europe (Germany), and the new one in the US (Ohio).