Weco and Multiscan Technologies, both members of the Duravant family of operating companies, have entered into a strategic partnership to support nut, fruit, and vegetable packers and processors across the US, Canada, and Mexico.
The Weco sales and service organization is now selling, leasing, and supporting Multiscan’s optical sorters and other inspection equipment in these regions, including turnkey solutions.
“Bringing two leading suppliers together in this way provides enormous value to both Weco and Multiscan customers,” said Don Douglas, president of Weco. “With the addition of Multiscan’s technology to Weco’s portfolio, we’re able to deliver even more sorting and pre-sorting solutions that address a broader range of turnkey line layouts and capacity requirements. And with Weco’s industry-leading sales and service network, Multiscan’s North American customers can receive the highest level of support to maximize uptime and improve efficiency of their operations. It’s a huge win all around.”
Multiscan machine vision systems complement existing Weco sorting and moisture monitoring technologies for a variety of in-shell nut products to help customers manage product quality, improve yield, increase line throughput, and reduce labor requirements. In addition, Multiscan’s solutions for the avocado, cherry, citrus, olive, pomegranate, and fresh tomato markets will now benefit from Weco’s leasing program and service organization.
Weco’s customer service organization provides installation and start-up services, preventive maintenance, technology upgrades, and 24/7 emergency assistance. “Our program connects customers immediately to local service technicians with in-depth knowledge of their operation, not a remote call center,” said Douglas. “Just as important, technicians are always equipped to immediately fix issues on the spot. In a business where unplanned downtime is so costly, this is big differentiator.”