Whether Rotex customers seek an emergency replacement part or an entire refurbishment and upgrade, the Parts & Service group responds with expedited, one-stop-shop service to minimize costly downtime. The group carries a comprehensive inventory of stocked parts, including quick delivery of replacement screens to fit any vibratory or gyratory screener. Rotex will overnight ship most parts if available in stock, enabling customers to quickly address emergency breakdowns and restore equipment to operating condition.
For customers who require major assembly replacements, the Rotex Parts & Service group is able to deliver authentic major assemblies in two to three weeks. Rotex retains the original CAD drawings of Rotex screeners, ensuring that equipment is restored to its optimal level of performance by OEM standards. It is critical that authentic Rotex replacement parts are used to replace major assemblies. Replacing original parts with generic parts can result in substandard screening performance and possibly machine failure. Rotex replacement parts are designed to work seamlessly in Rotex machines, increasing the lifecycle value and operating efficiency of equipment.
The Parts & Service group can also refurbish Rotex machines to OEM standards, restoring optimal operating capacity. Rotex service technicians disassemble all components and carefully assess the condition of each component. Components will be replaced, reconditioned, or upgraded with the latest technological advancements. Refurbished machines are returned to the customer in like-new condition with a full one-year warranty.
The Rotex Parts & Service group also offers drive replacement and reconditioning options with quick turnaround times to reduce screener downtime. It can replace current drives with new or reconditioned drives for any Rotex screener model. Rotex service technicians will disassemble the drive, perform an inspection, and replace all required parts—including the gears and internal bearings—to return the drive head to like-new condition. Reconditioned screener drives are rebuilt with genuine Rotex parts and include a full two-year warranty.
Rotex provides emergency breakdown service twenty-four hours a day. If parts and service issues cannot be resolved off-site, on-site service visits from Rotex service technicians can be arranged to address maintenance needs quickly and efficiently.
For more information, visit www.rotex.com.