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NDC Offers Internet-Based Remote Support for On-Line, At-Line NIR Moisture Measurements

November 7, 2012

NDC offers a new remote support for its Ethernet-enabled Series 710e on-line NIR gauges and InfraLab e-Series bench-top analyzers, used extensively for measuring moisture and other parameters in manufacturing processes, such as food, converting, chemicals, and other bulk products, to improve quality and enable process control.

This new facility enables NDC service engineers to access an instrument anywhere in the world via an internet-based connection for software upgrades, performance evaluation, calibration and more, providing a cost-effective alternative to on-site visits and saving valuable time with instant access.

Since the only two consumable parts in the instrument, the source lamp and filter wheel motor, are guaranteed for five years, hardware failures are extremely unlikely, making remote access a perfect maintenance tool.
NDC can also update software and check component performance and by checking the calibration history log, identify any issues, and advise.

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