Intelligrated’s entire client base can now access technical support, parts specialists, and field service engineers through one hotline number. The hotline is staffed by highly-trained engineers and parts specialists experienced with both Intelligrated and FKI Logistex systems, including IntelliSort and UniSort line sortation systems, Crisplant tilt-tray and cross-belt sortation systems, conveyor systems, Alvey palletizers and robotics, Real Time Solutions order fulfillment systems, Cleco cranes, warehouse control software, and machine controls.
Intelligrated Technical Support is enhanced through the company’s exclusive online Customer Service Dashboard, a comprehensive Web-based incident management and project portal available to Intelligrated customers under contract. Dashboard provides customers with access to real-time system incident notifications, project-specific system documentation, searchable incident histories, timestamp reporting, and full reporting export capability to popular business applications such as Microsoft Excel and Word.
“Our commitment to providing 24/7/365 access to technical experts and state-of-the-art, real-time service offers customers the system support they need, when they need it most,” said Chris Cole, CEO, Intelligrated. “By maintaining a focus on uptime and performance, Intelligrated allows clients to concentrate on their core business.”
The Customer Service & Support Hotline also grants access to other support features, including preventative maintenance, training and documentation, system upgrades, and modifications to existing equipment. In total, more than 160 service associates across North and South America make up the company’s industry-leading support network.
For more information about Intelligrated Customer Service & Support, visit www.intelligrated.com.